Pump station servicing and maintenance
To ensure that your pump station remains effective, it needs to be serviced and cleaned once or twice per year. We offer service agreements to suit a broad range of maintenance budgets, to ensure our customers keep up to date with regular servicing and avoid costly breakdowns.
Take the hassle out of routine maintenance – we’ll contact you when a service is due to book a visit with one of our expert engineers, at a time that suits you. Agreements include regular servicing visits, emergency call outs and replacement parts, starting at just £48 per month.
Our Service Agreement Packages
Sign up today: create a service agreement to suit your needs from the options below. Once you’ve registered, we’ll be in touch to book your first visit as soon as possible!
How many pump stations do you have?
10% off replacement parts
24 month contract
£48/month
24/7/365 support- 1 routine service per year
- Fully comprehensive service reports
- 10% discount on emergency call outs
Includes replacement parts under warranty for the lifetime of the contract*
24 month contract
£78/month
- 24/7/365 Support
- Dynamic Pump Monitoring on supported equipment
- 2 routine services per year
- Fully comprehensive service reports
- Unlimited emergency call outs* per year
10% off replacement parts
24 month contract
£58/month
- 24/7/365 Support
- 2 routine services per year
- Fully comprehensive service reports
- 1 emergency call out* per year
Prices shown include VAT
What's included in a service?
- Carry out a visual inspection of the chamber and the internals – pumps, pipework, and cables
- Pump down chamber on hand, and monitor the operation of components
- Check the operation of float switches, adjust position if any obstruction is identified
- Ensure non-return valves are testing free from blockages
- Inspect the cable joining kits for moisture or corrosion, change where required
- Test the high level alarm for visual and audible signals
- Test the battery backup and ensure power is provided to ensure pumps will operate during power outage, if applicable to site
- Swap the duties of the pumps, this allows equal wear of both automatic pumps, amend controls if required
- Carry out a clean and wash down of the chamber, pumps and float switches
- Reporting scale of fat/limescale build up within the chamber
- Test operation of station, resetting service reminder on panel/alarm, ensuring power is left on and gate valve is open; ensuring site is left clean and tidy
Carry out a visual inspection of the chamber and the internals – pumps, pipework, and cables*What is not covered under warranty or emergency call outs?
- Defects arising out of installation issues due to third party contractors
- Maintenance to incoming and discharge pipework
- Any cabling that is not accessible
- Blockages due to misuse of equipment e.g. wipes, sanitary, rag, grease
- Misuse of equipment
Reviews from our customers
We often receive great feedback from Customers who kindly take the time to leave a review for us on Google or Check a Trade.
Rick and his colleague were fantastic! They offer an emergency service and came to us during heavy storms and replaced a pump which had failed and was causing water to come into the cellar. They came promptly, were courteous and professional and knew exactly what was needed. Prior to arriving, Rick asked for an image of the faulty pump and was able to identify it and come with a replacement – rather than drag the whole thing out over a number of days. He provided a quick solution to what could have been an incredibly stressful situation. I have no hesitation in recommending his services.
We had a major blockage in the basement flat. Someone gave me Basement Pump’s number, and Rick had it booked in with the tenant straight away for the next morning. They were there for less than an hour and sorted the blockage plus serviced the pumps.
Great service, my sump pump was not working, spoke with office at Basement pumps who got me an engineer out the following morning, once engineer had investigated it turned out my 9 year old pump had had it!! Mike the engineer advised on a Similar replacement which luckily they had on board the van, I was quoted on-site and work was carried out. I was advised on a service plan once new pump was installed which I have now activated for every 6 months, good all round service. Thanks Basement Pumps.
Kevin was so kind and helpful when I needed to have my pump repaired and an alarm installed. I am so grateful to Basement Pumps for their support!
Professional, expert, courteous. Fantastic job on a complex problem and everyone involved was a delight to deal with. Would thoroughly recommend!
My experience of business with Rick was fantastic. He was so helpful in setting everything up for a following day visit and great communication throughout. Rick’s guys were brilliant too-very knowledgeable, courteous and totally sound to talk to about the job in easily understandable terms. I will definitely be in touch again. Thanks ????
Amazing respond time and service. Constant communication via WhatsApp. Identified and repaired two separate basement pumps – one on the same day and the other which needed specialist part within the week. Highly recommend.
Following my initial conversation with Director Rick, I switched from my existing company as Rick reassured me that his company Basement Pumps Ltd could provide all services that I require. In the end Rick personally attended our job and cleared our pump station blockage. I am happy to recommend this family run company to anyone else.